Terms and Conditions

The terms and conditions governing each transaction at Tissayra, are as follows:

CANCELLATION AND REFUND POLICIES

If you wish to cancel your order, please contact us on +91-90390-20258 or email us at tissayragifts@gmail.com. We would accept order cancellations only if the order has not been shipped. The refund for a cancelled order will be processed within seven working days.

RETURN & EXCHANGE POLICIES

At present, we do not accept returns. However, we would gladly accommodate exchanges if you have received a wrong or damaged (manufacturing defect) product. You may exchange the product with any other product of equivalent value available in our store.

To exchange, all you have to do is follow a few simple steps:

  1. Email us your request for exchange at tissayragifts@gmail.com within 24hrs of having received your product.
  2. We will acknowledge your request and authorize exchange.
  3. Send us the unused product with the original packaging and tags within 7 days at the following address:

Tissayra

153 A, Awadhpuri Colony,

Gwarighat Road,

Jabalpur – 482008 (M.P)

Ph. No.: +91-90390-20258

Please Note:

  1. For customized orders – While we try our best to customize the order to meet your quality standards, in case it falls short we would either recreate or replace the product at no extra cost.
  2. When exchanging a product, custom-made or otherwise, the cost of shipping both ways will be borne by the customer.

SHIPPING POLICY

Order Processing:

All orders will be processed within 3 business days from the date of order. For customized orders processing would vary depending on the intricacy of the product.

Shipping Within Madhya Pradesh:

  1. For products weighing up to 1kg, the packaging and shipping charges are INR 85/-.
  2. For perishable products like chocolates and sweets, the packaging and shipping charges of up to 1kg are INR 180/-. These products would be dispatched express shipping.
  3. For products weighing more than 1kg  but less than 2kg, the charges will be INR 180/- . Over 2kg, The cost of shipping will be calculated on a per case basis and will depend on the location of the delivery.
  4. For fragile products weighing upto one kilogram, packaging and shipping charge would be INR 120/-. The packaging material used will contain minimal plastic or its derivatives. Vigilant care would  be taken to use recycled, bio-degradable materials for packaging.

Domestic Shipping (Rest Of India):

  1. For products weighing up to 1kg, the packaging and shipping charges are INR 110/-.
  2. For perishable products like chocolates and sweets, the packaging and shipping charges of up to 1kg are INR 220/-. These products would be dispatched express shipping.
  3. For products weighing more than 1kg  but less than 2kg, the charges will be INR 200/- . Over 2kg, The cost of shipping will be calculated on a per case basis and will depend on the location of the delivery.
  4. For fragile products weighing upto one kilogram, packaging and shipping charge would be INR 150/-. The packaging material used will contain minimal plastic or its derivatives. Vigilant care would  be taken to use recycled, bio-degradable materials for packaging.
  5. For delivery to remote areas within India, ‘remote area surcharge’ will be applicable. Customers will be informed about the same in advance.

International Shipping:

  1. For products weighing up to 1kg, the packaging and shipping charges are USD 22.00.
  2. For products weighing more than 1kg the charges will vary depending on weight. And will be communicate prior to dispatching the shipment.
  3. Any additional taxes / import duties / customs charges levied by the country of import will be chargeable to the customer.

TAXATION:

Prices for all our products are inclusive of all taxes.

DISCLAIMER OF WARRANTIES AND LIABILITY

All the materials and products and services, included on or otherwise made available to You through this site are provided on “as is” basis without any representation or warranties, express or implied except otherwise specified in writing.

Tissayra does not warrant that this website will be constantly available, or available at all.

Tissayra will not be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with, the Website. Tissayra does not warrant that this site; information, content, materials, product or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on Website constitutes, or is meant to constitute, advice of any kind.

You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will send you promotional emails if you choose to subscribe with us.

For any clarifications, do write to us at tissayragifts@gmail.com. We’ll get back to you within 24 hours, maximum.

PRIVACY POLICY

Your personal information like contact details, shipping and billing address collected will never be divulged to any third party for their marketing and advertising purposes without your explicit consent. However, we may disclose personal information to third parties if it is required for us to provide you access to our services, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. Such information will only be used to:

  • Complete and deliver your order
  • Inform or update you regarding your order
  • For legal purposes (tax payments)

 INTELLECTUAL PROPERTY RIGHTS

This site is controlled and operated by Tissayra. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. All the material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so.

In case of digital products sold to you through Tissayra, the said products may not be reproduced, copied, sold or used for any commercial purpose whatsoever. Copies allowed to you by the terms of sale are the only copies you may make as long as the copies so made are used for your personal and non-commercial use.

Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

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